1win indonesia Privacy Policy
This page describes what we collect when you use 1win indonesia and how we keep that data protected. We at 1win indonesia take your privacy seriously. We collect only the information necessary to operate our platform, verify your identity, process your payments, and comply with applicable law. We do not sell your data to third parties, and we do not use it for marketing purposes beyond your account on 1win indonesia.
Our privacy practices apply equally to all users across Indonesia—whether you access 1win indonesia from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported regions. We maintain the same data protection standards for all account holders. This policy explains what data we collect, how we use it, who has access to it, and what rights you have over your information.
If you have questions about how we handle your data or if you want to exercise your privacy rights, our support team is available in English during standard business hours via in-app chat and email. We respond to privacy requests within 5 to 10 business days.
What Data We Collect on 1win indonesia
We at 1win indonesia collect data in three categories: identity information, transaction data, and usage data. Identity information includes your name, date of birth, email address, phone number, and government-issued ID (KTP, SIM, or passport). We collect this during account registration and verification. We use identity data to confirm you are who you claim to be and to comply with anti-money-laundering regulations.
Transaction data includes your deposits, withdrawals, and betting activity. We collect this to process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We also collect information about which games you play on 1win indonesia (slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways; live-dealer tables; sportsbook bets on Liga 1, Piala AFF, and other tournaments; esports markets). We use transaction data to settle your bets, calculate your account balance, and detect fraud.
- Identity data
- Name, date of birth, email, phone, government ID. Used for account verification and regulatory compliance.
- Transaction data
- Deposits, withdrawals, bets, game activity. Used to process payments and settle wagers.
- Usage data
- Login times, IP address, device type, browser. Used to detect fraud and improve platform security.
How We Use Your Data on 1win indonesia
We at 1win indonesia use your data for five main purposes. First, we use it to operate our platform: process your deposits and withdrawals, settle your bets, and maintain your account balance. Second, we use it to verify your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations. Third, we use it to detect and prevent fraud, money laundering, and other illegal activity. Fourth, we use it to respond to your support requests and resolve disputes. Fifth, we use it to improve our platform by analyzing which games are popular and which payment methods work best.
We do not use your data for marketing purposes beyond your account on 1win indonesia. We do not send you unsolicited promotional emails or SMS messages. We do not sell your data to advertisers or data brokers. We do not use your data to build profiles for targeting or discrimination. Your data is used only to serve you on 1win indonesia and to comply with law.
Third-Party Processors and Data Sharing on 1win indonesia
We at 1win indonesia share your data with third parties only when necessary to operate our platform or comply with law. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals. Our banks and payment acquirers receive transaction data to settle funds. Our hosting provider receives technical data (IP address, device type) to maintain platform security and performance.
We may also share your data with law enforcement or regulatory authorities if required by law or if we detect illegal activity. For example, if we suspect money laundering, we may report your account to the Financial Intelligence Unit (PPATK). We do this to protect 1win indonesia and our user community. We do not share your data with these parties voluntarily; we do so only when legally required.
Data Retention on 1win indonesia
We at 1win indonesia retain your data for as long as your account is active and for a period after closure to comply with regulatory requirements. Identity documents (KTP, SIM, passport) are retained for 5 years after account closure. Transaction records are retained for 7 years to comply with financial regulations. Usage data (login times, IP addresses) is retained for 1 year and then deleted. If you request account deletion, we delete your personal data within 30 days, except where we are required by law to retain it.
Your Rights on 1win indonesia
We at 1win indonesia recognize your rights over your personal data. You have the right to access your data: you can request a copy of all information we hold about you. You have the right to correct your data: if your name, email, or other information is inaccurate, you can ask us to update it. You have the right to delete your data: you can request account closure and deletion of your personal information (subject to legal retention requirements). You have the right to data portability: you can request that we provide your data in a portable format so you can transfer it to another service.
To exercise any of these rights, contact our support team with your request. We respond to access requests within 10 business days. We respond to correction and deletion requests within 5 to 10 business days. We respond to portability requests within 15 business days. If you are unsatisfied with our response, you may escalate your request to our data protection officer.
Cookies and Tracking on 1win indonesia
We at 1win indonesia use cookies to remember your login session and to track your activity on our platform. Cookies are small files stored on your device that help us recognize you when you return to 1win indonesia. We use session cookies (deleted when you close your browser) to keep you logged in. We use persistent cookies (stored for longer periods) to remember your preferences and to detect fraud.
We do not use cookies for third-party tracking or advertising. We do not allow advertisers to place tracking pixels on 1win indonesia. We do not use cookies to build profiles for targeting. You can disable cookies in your browser settings, but this may affect your ability to use 1win indonesia. We recommend keeping cookies enabled for security and convenience.
Security Measures on 1win indonesia
We at 1win indonesia protect your data using industry-standard encryption and security practices. Your password is hashed (not stored in plain text) so even our staff cannot see it. Your payment information is encrypted using TLS (Transport Layer Security) so it cannot be intercepted in transit. Your identity documents are stored in encrypted form on secure servers with limited access. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
We also implement multi-factor authentication (optional two-factor authentication via email or SMS) to protect your account from unauthorized access. If you suspect your account has been compromised, contact our support team immediately. We can reset your password, review your account activity, and help you secure your account.
Policy Updates and Contact on 1win indonesia
We at 1win indonesia may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We notify users of material changes by email or in-app notification at least 30 days before the change takes effect. Your continued use of 1win indonesia after the change date constitutes acceptance of the updated policy. If you do not agree with the changes, you may close your account.
If you have questions about this privacy policy or if you want to exercise your privacy rights, contact our support team. We are available in English during standard business hours via in-app chat and email. We respond to all privacy inquiries within 5 to 10 business days. Your privacy is important to us, and we are committed to protecting your data and respecting your rights on 1win indonesia.
Data Protection Across Indonesian Regions
We at 1win indonesia apply consistent data protection standards across all regions where our service is available. Whether you access 1win indonesia from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is protected using the same encryption, access controls, and retention policies. We do not treat data differently based on geography. All users on 1win indonesia have the same privacy rights and the same level of data protection.
During major events like Liga 1 or Piala AFF, we may process higher volumes of transaction data, but our security practices remain unchanged. During public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, our support team may have longer response times, but your data continues to be protected. We maintain 24/7 monitoring of our systems to detect and respond to any security incidents, regardless of the time or date.
International Data Transfers on 1win indonesia
We at 1win indonesia may transfer your data to servers located outside Indonesia to operate our platform and process your transactions. Our hosting provider, payment processors, and other service providers may be located in other countries. When we transfer your data internationally, we apply the same encryption and security standards as we use in Indonesia. We ensure that all international transfers comply with applicable data protection laws.
By using 1win indonesia, you consent to the international transfer of your data. We take all reasonable steps to protect your data during transfer and storage. If you have concerns about international data transfers, contact our support team to discuss your options.